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Returns Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.
Return/Exchange policy provides our customers with the option of an exchange, replacement, or refund on certain terms and conditions only, as defined below:-
Return/ Exchange/ policy – A Customer’s products may be returned or replaced on grounds viz.
(1) Mistaken delivery of the wrong product,
(2) Defected product being physical damage not contributed by the customer,
(3) Incomplete product.
Please note that products with a broken seal, tampered, torn product packaging, exchanged, or used, if packaging parts have been missing or exchange for choice shall not be processed for replacement/ return. Additionally, we shall be unable to proceed with the return or exchange of products, if the request for return/replacement is not placed within 3 working days from the date of delivery.
For return/ exchange of products, the following process must be followed:
Refund of a product is allowed only under the following circumstances:
Additional non-returnable items:
Please note that return/exchange shall be processed upon verification of the claim and Skywater’s decisions on the review of the concerned matter shall be final and binding, which please is noted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation Policy
We believe in helping our customers in every possible way and have therefore a liberal cancellation policy. However, under this policy:
Replacement Policy
You can also contact us at deepika@skywater.mobi If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
Shipping Cost
We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.